10:26 / In an exam
Mid-exam call
Takes the call you can't reach, and writes down what it was about.
Uketsugi answers.Your hands stay free.
During exams and over lunch, Uketsugi takes the call, gets the details, and books the slot.
- Takes on
- Calls, callbacks and the first pass at booking
- Hands back
- Only what a veterinarian has to decide
- Fits
- Clinics where 1 or 2 people cover both desk and exams
From the front-desk log of a single day.
The calls you used to lose are now counted.
Calls answered 143
Callbacks still waiting 0
Turned into bookings 61 42.7%
Front-desk time not spent on the phone 3 h 48 min
Every figure on this page is sample data.
Already running in clinics.
Every one of them has hours where the front desk is also the exam room.
Five moments when the phone stops your hands.
12:41 / Lunch break
Lunchtime callbacks
Sorts the calls that piled up into bookings and callbacks.
18:57 / After hours
After-hours routing
Points calls that come in past closing to the on-call clinic.
09:12 / Front desk
Rebooking
Takes changes and cancellations, and updates the slot itself.
20:15 / After the call
The written record
Leaves who called and why in a form you can read later.
From the first ring to a booked slot.
Four moves, then it's done.
Answer
Within 3 rings
09:12 Incoming
Listen
1 min 40 s call
09:13 Booking change, 8-year-old toy poodle
Book
While still on the line
09:13 Booked into Thu 15:00
Hand back
10 s after hang-up
09:14 Four lines to the front desk
What Uketsugi will not do.
The judgement stays with people.
- It does not assess symptoms.
- Instead If symptoms come up, it puts the caller through to a veterinarian or takes a callback.
- It does not decide whether you can treat a case.
- Instead That call is the clinic's. Uketsugi only answers what slots are open.
- It does not quote prices on its own.
- Instead For cost questions it reads back the wording the clinic registered, word for word.
What changed wasn't the phone. It was exam time.
“I stopped glancing at the phone in the middle of an exam. Now I clear 6 callbacks in one go at lunch.”
“After-hours calls no longer get lost in the morning handover. Yesterday's are still sitting there in one list.”
Priced on lines and call volume. Nothing else.
No setup fee / 3-month minimum
Front Desk
For clinics that just want to stop losing calls.
¥39,800 / month
- 1 line / up to 500 calls
- New bookings, changes and cancellations
- Callback list and call summaries
- After-hours on-call routing
No setup fee / 3-month minimum
Connected
For clinics handing over after-hours and closed-day callbacks too.
¥78,000 / month
- 2 lines / up to 1,200 calls
- Everything in Front Desk
- Links to your records and booking system
- Setup handled for you
Prices are in Japanese yen. Larger clinics and multi-site operations are quoted individually.
Questions clinics ask first.
Can we keep our current phone number?
Yes. You add one forwarding rule to the number you already have, and nothing about the number changes.
We'd rather keep the booking system we use now.
The Connected plan links to the major Japanese booking and patient-record systems. You get the current list of supported systems during the walkthrough.
What happens to a call Uketsugi can't handle?
It switches to a callback on the spot, writes down the request and leaves it in the front-desk list. During opening hours it can transfer straight through to the clinic instead.
Are calls recorded? We're careful about personal data.
Recordings and transcripts are stored on servers in Japan, and each clinic sets its own retention period. The recording notice read to owners is written for you.
Can we cancel if it isn't a fit?
The minimum term is 3 months, after which you can cancel at the end of any month. Your records stay downloadable for 30 days after that.
What happens in the first walkthrough?
We draw the line together: which calls Uketsugi takes, and which ones go back to your team. Tell us the booking system you use and how many people cover the desk, and we sketch the setup on the spot.